FAQ

Moon Pod is an amorphous shape, thus, its dimensions will vary. However, the approximate dimensions are about 50-56 inches x 20-24 inches x 20-24 inches. As you sit on the product and it widens, the products gets shorter.  

Additionally, when you lay in Moon Pod it conforms to your body, making a crescent shape. This shape allows Moon Pod to hold much more surface area than it's standalone dimensions.

One of the best things about Moon Pod is that it’s actually super light! Each Moon Pod weighs about 12 pounds. Because Moon Pod is human filled (not by machine) there can be variance in the weight of your Moon Pod.  

The only assembly required will be to slip the outer sleeve on the filled pod. 

It's not difficult, however we do recommend that you ask a friend for some help while slipping on the cover to ensure you do not damage the product. 

We will include a simple instruction manual in the shipping box. 

Both Moon Pod's and Crescent's outer shells are a proprietary blend of fabric that is machine washable in cold water with similar colors. To dry either outer shell, tumble-dry on low heat.

It's likely that your dog or cat may have found his or her new favorite chair! 

Moon Pod's materials are brand new and made to last for years! Over the course of many years if you feel your Moon Pod sagging a bit, just remove the outer cover and give it a wash via the instructions above. If the issue persists, please email us at hello@luxebackyard.com and we'll be sure to help you out!

Moon Pod is made to last, with durable products that will withstand the test of time! 

If there’s ever a change in experience please reach out to our team at hello&luebackyard.com, and we’ll work toward a solution.

To ensure the most cost-efficient production Moonpod chosen to partner with a manufacturer in Asia to produce the outer and inner shells.

For the inner filling and assembly, Moonpod partnered with manufacturers right here in the US to fill, assemble and ship Moon Pod right to your door!

Moon Pod is made from a super supportive material, and is able to support upwards of 300 pounds. Additionally, Moon Pod has been tested on a wide range of users, and those up to 6'8'' have found comfort in Moon Pod!

Moon Pod is filled with a custom density bead. Moon Pod's inner fill is brand new and will last for years.

We're proud to say that we've partnered with a fully sustainable manufacturer that recycles all of their unused materials from every other type of project they work on into each subsequent project.

The inner zipper does not have a pull tab to comply with product safety laws. 

The auto-locking zipper can be opened only by placing a paperclip inside the zipper hole. 

The only reason to open your inner sleeve is to remove or add beads to your Moon Pod, otherwise, we do not recommend that you open the inner sleeve unless you are refilling your product.

While our bean bags are super comfortable, inviting sleep and everyday comfort to users, they are not appropriate for use by infants as a risk of suffocation could exist. Your safety is important to us!

Always follow safe sleep tips furnished by the US Consumer Product Safety Commission. For more information, please visit https://www.cpsc.gov/safety-education/safety-guides/kids-and-babies-cribs/safe-sleepbare-best.

The dimensions for the moon pod box are: 21"H x 21"W x 44"L when we ship it to you with Fedex.

There is no difference concerning the catching rate, but only in the construction. They use the same patented technology and the same electrical components. The BG-Sentinel is our original trap that is designed for scientists and researchers to monitor mosquito populations. It is made out of a light and easily transportable material.

The BG-Mosquitaire (without CO2) only catch tiger mosquitoes (Aedes albopictus, Aedes aegypti). The CO2 versions attract all kinds of species (e.g., Culex). The CO2 version provide a higher catching rate regarding tiger mosquitoes too.

Tiger and yellow fever mosquitoes are not bigger than normal mosquitoes. In fact, they are often somewhat smaller. Their entire body is accentuated with white-silvery markings. Tiger mosquitoes are primarily recognized by their white-silvery stripes that begin between their eyes and continue down the middle of their back. Their hind legs also consist of the same color scheme so that they look like black and white ringed segments. It can be identified by a marking in the form of a lyre on the dorsal side of the thorax, and striking white and black patterns on the legs. Yellow fever mosquitoes can be identified by a marking in the form of a lyre on the dorsal side of the thorax, and striking white and black patterns on the legs.

Best place is somewhere in a shady, humid, and wind-protected location. However, actually you have to try several positions, because the catching rate depends on many, individual things. A few meters can make a big difference.

There is a minor update on intake section funnel, and some get the old manual.

If your trap has a suction intake funnel with a flap, it's should look like this:

Our products are all rainproof, however, we recommend not to leave the traps in heavy rainfall. Mosquitoes are not flying during rainfall. In case of a lot of rain the catch bag has to be emptied more often than usual.

There are many different criteria which have an influence on the catching rate and the coverage area such as mosquito population, breeding waters, resting places, coppice, climate, surroundings etc.The basic traps (without CO2) cover about 538 to 1 076 square feet and the CO2 versions about 1 076 to 6 456 square feet.

Our system needs about one week time to show an effect. The traps (as “artifical human beings”) are permanently present in contrary to human beings, and they catch patrolling mosquitoes so the active population (and its reproduction rate) will be held down in the long run. Yet, one cannot expect a big population to break down in a short period.

Traps with CO2 are developed only for outdoor usage. You can place them in the garden, balcony, or on the terrace.

Traps without CO2 can also be run inside the house, but they are not as efficient inside as outside. The reason is that traps should be positioned as near as possible to the breeding waters or resting areas of the mosquitoes which are mostly in outdoor areas.

The trap can be run with batteries. Normally motorcycle or car batteries are used. As thumb rule you can act on the assumption that the ventilator will need 11 Ah per 24 hours operation. For longer operation times this could get quite expensive. Until now it is not possible to run the trap of solar energy.

The trap should be put out when the temperature has risen over 15° C over a period of several days. At this time, the mosquitoes will be active and will soon begin mating. It is best to catch the mosquitoes now before they have a chance to reproduce and lay their eggs.

The catch bag along with the captured mosquitoes should be disposed  when the bag is almost full. The steps for changing the catch bag can be found in the instructions manual that is provided in the packaging, or see downloads on the product page.

The best location for storage is some place where it is enclosed and not exposed to winter weather. Do not store the trap where it is below the freezing point for an extended period of time.

The BG-Mosquitaire trap is also basically completely safe for pets, because there is absolutely no use of insecticides or pesticides. However, like children, pets should not be able to get to parts of the trap concerning the electrical connections or the fan of the BG-Mosquitaire trap

The BG-Sweetscent has an effectiveness of up to two months, and the BG-Lure of up to five months (no matter if the trap runs 12 or 24 hours a day). Unused attractants can be stored in a cool and dry place for up to 1.5 years.

The BG-Sweetscent is a three component scent imitator that increases the efficacy of the BG-Mosquitaire trap in addition to visual signals and artificially generated air plumes. The patented composition of the BG-Sweetscent imitates the composition of human skin. The particular light and permeable packaging of the BG-Sweetscent guarantees an optimal timed release of the scent into the surroundings.

The BG-Sweetscent lasts for two months. After the two months it should be replaced to ensure the effectiveness of the BG-Mosquitaire. In trade, the Biogents Sweetscent package will be offered separate from the BG-Mosquitaire trap.

The BG-Sweetscent can be changed in two simple steps. The steps can be found in the instructions manual that was provided in the packaging.

It can be acquired or rented at drink retailers or bottle depots for a deposit. A door-to-door delivery service may also be possible in some locations.

Unfortunately, we do not have a cooperation with a gas company in the states, yet; however, the following sites offer competitive renting prices:

Roberts Oxygen: http://www.robertsoxygen.com/

US Home Brewing Organization: http://brew.burp.org/Brewing/CO2SourcesUpdated.aspx

Biogents suggests 20 pound or larger CO2 bottles which are also used in pubs and restaurants. Such a bottle lasts for three to seven weeks depending on the flow rate used. 

These can be acquired or rented at drink retailers or bottle depots for a deposit. A door-to-door delivery service may also be possible in some locations. How often you need to change the tank depends on: 1. what size you use and 2. which release rate of CO2 you use. Our CO2 traps give you the option of deciding between two flow rates: standard and high. This allows you to adapt the release of CO2 to the mosquito situation

The flow rate can be adjusted to the local situation. We recommend a consumption of about 1.1 lbs/day. 

CO2 bottles are available at gas stores and gastronomy suppliers.

To most efficiently utilize CO2 with your trap, we recommend releasing the gas only at times of peak mosquito activity and shutting it off when mosquitoes are not flying as much. By releasing gas on a fixed schedule, you can greatly extend the time between refills. This can be accomplished either manually turning on and off the gas at the tank, or automatically using the BG CO2 timer. The timer connects between the gas manifold and the trap and uses a 9V battery-operated timer to can switch on and off your CO2 flow. You can program up to 2 distinct release intervals each day to correspond to dusk and dawn activity patterns.

You can find it here: https://www.luxebackyard.com/products/bg-co2-timer-clock-timer-biogents

It is possible to connect up to three traps with our pressure reducing regulator. You can purchase the adequate Y-connector and a 20 m CO2 tube from our SHOP

Most game tables ship via freight. Freight delivery processes are far different than the regular UPS/Fedex deliveries many customers are accustomed to. As a result, it is imperative you read all the details in the Shipping & Returns Policy. By proceeding with your order, you acknowledge that you have read, understood, and agreed with the Shipping & Returns Policies in their entirety.

As soon as you place your order you will receive an order confirmation e-mail. Please verify item type and color/dimensions. If you wish to make any changes, you would need to do so prior to your item shipping. 

• The Order Confirmation means that we have received your order in our system.
• As soon as we receive your order we automatically verify that the item is in stock and available for immediate shipment.
• If your item is on backorder or unavailable we will void the card authorization and promptly reach out to you via phone or e-mail.
• By placing an order you acknowledge that the item is able to maneuver / fit in your home and any returns as a result of size will be your responsibility. Please see Cancellations sections for information on returns. 

You are free to cancel without penalty or obligation prior to your order shipping. Many heavy freight items cost a great deal to ship, therefore it is very important you ensure beforehand you will have enough help to move the item, as well as enough space in the home/business to maneuver the item.

If your item is in stock:

• Your order will ship within five business days from the order confirmation date.
• We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
• Most foosball tables are shipped via freight--delivery time is approximately 5-7 business days.
• Please feel free to inquire if you do not receive the tracking information, since the email may sometimes end up in junk or other folders. 
• Shipping lead times may be longer than usual during holiday/rush periods, or supplier's warehouse backlogs. We will immediately inform you if this is the case and obtain your permission to proceed.

**Please note some custom Foosball Table orders may take longer than 5 business days to ship, as we need to ensure they are crated safely to avoid transit damage. Customized Foosball Tables (ie. Tornado Platinum) also possess lead times of approximately 2 weeks as they are built to order in the USA.**

Rest assured we will always do our very best to ensure the promptest delivery. Guaranteed shipment dates and express service may be available, please let us know if you need rush service.

IN ORDER TO REMAIN IN COMPLIANCE WITH PAYPAL AND OTHER CREDIT CARD PORTAL POLICIES: DELIVERY ADDRESS CHANGES ARE NOT PERMITTED ONCE AN ITEM HAS ALREADY SHIPPED. ANY RETURNS THIS MAY CAUSE WILL BE TREATED AS A REGULAR RETURN PER OUR RETURN POLICY. PLEASE READ OUR FULL POLICY BELOW FOR INFORMATION ON QUALIFYING RETURNS.

The delivery instructions email will be sent to the same email address as the order confirmation email.

• Once your order has shipped, you will receive a delivery instructions email. 
• Please read this email carefully as it outlines how to receive your item and what to do in the event your item or box arrives damaged.

It is a customer's responsibility to read this email and familiarize themselves with our shipping and returns policy. We also highly recommend you check your junk or spam folder. 

Please read the instructions below very carefully as they pertain to refunds and replacements. 

Inspect your purchase to ensure that it is in good condition upon arrival and that the number of boxes on the delivery bill match the number of boxes you received. If your item(s)/box arrives damaged or short, it is very important you follow these exact instructions:

• Note the damage on the delivery bill (also known as a bill of lading)
• Note any shortage of items/boxes
• Take photographs of all sides of the box as well
• REFUSE DELIVERY WITHOUT EXCEPTION
• Send the photos to hello@luxebackyard.com so we can process an insurance claim/replacement.

Examples of damage to a box are: rips, holes, crush, dings, etc. 

If the box/package looks OK but you feel the item within may be damaged:

• Note "possible concealed damaged"

In the event the damage is concealed (meaning the box looks good but the item within is damaged)--DO NOT THROW THE BOX AWAY and take pictures of the box as well as the product. 

• Disposing of the box at any point or not following the above procedures annuls our ability to process refunds and replacements.
• Insurance/manufacturers require photographs of both the box (all sides) and the product.

It is very important that any damage or shortages are:

• Reported within five calendar days of receipt of the merchandise, due to carrier insurance regulations and rules.
• If the concealed damage is cosmetic only, we reserve the right to first attempt to repair the unit as new with a part or professional assistance. 

In order to receive an immediate refund or replacement for concealed damage:

• You agree to hold onto the damaged item and not dispose of it until further instructions are provided by the manufacturer or by us.
• You agree to not dispose of the original box/carton the item came in.

UNDER NO CIRCUMSTANCE WILL AN ITEM BE REFUNDED OR REPLACED IF THE ITEM OR ITS BOX/PACKAGING HAVE BEEN DISCARDED.

If you have any questions, do not hesitate to contact us immediately at (833) 589-3222 and we will be glad to promptly assist you or answer any concerns. 

We want you to be completely satisfied with your order. Most purchases may be canceled at no cost prior to shipment. If there are any third party or carrier errors, you agree to let us help you resolve these in a timely manner.

Should you decide to cancel the order once it has already shipped:

• You (the buyer) will be responsible for all shipping charges, including return shipping and any manufacturer restocking fees.
• The refund will be processed once the item has been received at the warehouse.
• Depending on the specific item and manufacturer warehouse, a restocking fee may be assessed.
• Please note not all manufacturers accept returns--it is best to verify with us prior to placing your order. 
• No returns permitted on any custom-built or made to order items or Berner Billiards products.
• All acceptable returns must be made within 30 days from purchase transaction date. No Exceptions.

For those items that are non-returnable but arrive damaged, we will promptly provide a replacement at absolutely no cost to you pursuant to our Damages and Shipping Insurance policy and procedures.

Because we cannot sell used items, all returned items must be in new and unused condition, including original packaging (please do not assemble or modify the product in any way). 

Freight delays may occur due to a carrier's dock delays (Fedex, UPS, etc), carrier item loss, inclement weather, and many factors beyond our control. We realize this is an inconvenience to you, however it is not grounds for cancellation. Please see Freight Issues section below for more information.

Luxebackyard provides complimentary shipping insurance with all orders; we want your order to be fully insured and protected while in transit. Shipping insurance allows a merchant to replace or refund an order that suffers damage due to shipping, at no cost to the buyer.

By accepting a damaged box and signing for it in "good condition", however, a customer acknowledge they wish to receive the order as is and cancel the right to any refund or replacement.

Any box visibly damaged during shipping may indicate a damaged item within. This means a customer should always notate the damage to a box or item on the delivery bill, otherwise insurance cannot be filed and refunds/replacements cannot be made. We know this is pretty straight-forward, but we are required by credit card companies to legally disclose it! :) 

We strive for your 100% satisfaction. In the event we process an insurance claim for damage, please bear in mind that we will always provide a refund or replacement without you having to wait for the claim process to be over. In doing so, however, you agree to hold onto the damaged item until the claim process is over. Refusal to warehouse the damaged item means shipping insurance cannot be executed and voids the ability to provide refunds/replacements. This is common practice with all U.S. carriers (UPS, Fedex, etc) when processing insurance claims for refunds or replacements and does not in any way make you responsible for the delivery damage. 

If you have any questions at all, please contact us a (833) 589-3222 or at hello@luxebackyard.com and our professional staff will be glad to assist you.

All heavy freight orders are delivered "curbside", which is industry standard for all manufacturers. The shipping company will call you ahead of time to schedule a delivery appointment, and deliver curbside via freight truck. All smaller orders are delivered via regular Fedex/UPS.

If you choose another type of delivery (such as Front Door Delivery), please retain the email confirming any alternate delivery method for your records. For your protection and peace of mind, any guarantee is only provided in writing and never verbally.

It is important to note that some deliveries may incur additional costs due to remote / hard to access / limited access locations. Although rare, we will promptly let you know if this is the case so that you may choose whether or not to proceed with the shipment.

ONCE A DELIVERY METHOD IS CHOSEN DURING CHECKOUT, IT IS IMPORTANT TO LET US KNOW BEFORE SHIPPING IF YOU WISH TO CHANGE METHODS AS NOT ALL SHIPPING COMPANIES PROVIDE ADDITIONAL SHIPPING SERVICES, SUCH AS LIFTGATE, FRONT DOOR, OR WHITE GLOVE. THIS IS VERY IMPORTANT AS IT WILL SUBJECT YOU TO SHIPPING AND RESTOCKING CHARGES IF YOU CHOOSE NOT TO ACCEPT DELIVERY OR ARE UNABLE TO DO SO.

It is understood that by placing an order you are ready to accept immediate delivery of the merchandise. Should you need the merchandise to arrive on a specific date, this date must be relayed before your order ships.

If your order ships and you choose to delay delivery, the shipping company unfortunately reserves the right by law to return your merchandise to the manufacturer, or charge you storage fees. Generally, shipping companies will not allow your item to be stored on premises--for insurances reasons--for longer than 3-5 business days.

• If they return your merchandise to the manufacturer, you will be responsible for shipping both ways, as well as a restocking fee.
• If the merchandise is non-returnable and gets returned to the manufacturer (who thus refuses it), you will be responsible for the full cost of the item, including any third party and shipping fees.
• If the shipping company chooses to retain the item on premises and charge you shipping fees, you agree to pay such fees in full prior to the delivery of the merchandise.

In essence, please do not delay delivery of the merchandise, as shipping companies have very little flexibility due to legal and insurance restraints. You will be responsible for all costs associated with self-imposed delays.

We will always do our best to ensure prompt delivery of your merchandise. However, freight delays may occur due to a carrier dock delay (Fedex, UPS, etc), carrier item loss, inclement weather, and many factors beyond our control.

We realize this is an inconvenience for you, however it is not grounds for cancellation. Freight issues may happen with any freight from any company across any state. You agree to allow the freight company to rectify the issue.

• Freight shipping is unlike regular shipping
• Freight delivery times are never guaranteed--even among the largest freighters--nor will we ever guarantee delivery on or by a certain date
• We may give you approximate delivery time frames, but never guarantees
• Freight companies may lose or misplace your item. This is rare and only affects a small minority of shipments across all freight companies.

In such event that an item is lost or delayed, you agree to allow the freight company and us to rectify the issue. We realize you want your item as fast as possible, but understand we also want to deliver your item as quickly as possible and we understand it isn't a perfect world and freight issues may arise.

IN THE RARE EVENT A CARRIER ISSUE OCCURS, WE WILL ALWAYS STRIVE TO RESOLVE MATTERS RAPIDLY FOR YOU. HOWEVER, SHOULD YOU WISH TO CANCEL AN ORDER REGARDLESS, WITHOUT GIVING THE FREIGHT COMPANY TIME TO RECTIFY THE ISSUE, IT WILL BE CONSIDERED A REGULAR CANCELATION AND HENCE FALL UNDER THE CANCELATION POLICY IE. YOU WILL BE RESPONSIBLE FOR SHIPPING COSTS BOTH WAYS AND MERCHANDISE RESTOCKING FEES.

Since the standard delivery method is curbside, it does not include set up. Oftentimes customers don't realize professional setup can exceed $1,000 in cost through freight companies. Hence, if you require professional setup, we recommend you find a local installer near you and negotiate their rate to save you money.

When this service is requested on a shipment going to a business, the carrier will take the freight into the storefront for delivery. On a residential delivery, the carrier will take the shipment onto the property, or into the garage of the residence. They will not necessarily deliver inside the front door, but rather at the front door. Please note this is the case with any shipment from any company and is a carrier policy, not our own.

When a driver delivers to a specific room in a house or business (for example a basement or 2nd floor), the requested service is known as White Glove service. Since this is very time consuming, only specific shipping companies offer white glove service. If you require white glove service, please choose White Glove delivery during checkout.

Not all white glove quotes will be the same, since not all home deliveries are the same. Number of stairs, corridors, etc may require a different quote and we will let you know if this is the case.

All items purchased are represented on our site in as best a color scheme/description as possible, based on information relayed to us by the manufacturer. Colors, however, may vary slightly from what is shown based on the type and age of monitor the items are viewed on. 

The item name and color is no different on our site than on any other site, and you agree to purchase the item based on appearance as shown and described.

No manufacturer allows returns based on colors; this holds true for any custom built items as well. 

For any policy omission or clarification, the individual manufacturer policy will apply without exception. As policies are multi-faceted and constantly evolve, customer (you) and retailer (us) agree to defer to the manufacturer's shipping & returns policy in these instances.

It is our goal to be as clear as possible in regards to all free shipping promotions or discount codes. Certain items or brands do not qualify for any discount codes or promotions at any time. These are:

• Dynamo

Purchase price is list price and cannot be further discounted. No discount quotes will be given in writing either. Even if the system allows a coupon discount to be applied, it is understood that said coupon will be invalid and item will ship only at full price. This is meant to protect the market value of aforementioned brands.

Our discount codes are meant to help genuine buyers purchase their dream Foosball, not resellers on eBay or other marketplaces to purchase a Foosball and mass accessories, then resell.

• Our promotional discount codes for orders cannot include unrealistic amounts of accessories (over 10% of Foosball price, multiple scorers, etc) just to obtain the correct order value to get a discount. This is considered Discount Code Abuse and subjects the entire order to cancellation.
• Our discount codes do not apply to Coast-to-Coast/very long distance orders from the origin point (the manufacturer warehouse).
• Free installation promotions cannot be combined with any discount code

Much as we strive to offer absolutely free shipping during our promotional periods, there are some locations where we cannot offer free shipping. These are usually states such as Hawaii and Alaska, but not limited to these, as well as locations with restricted access (ie islands, heavy metro areas, hotels), rural areas and neighborhoods, or locations which a carrier may deem remote or difficult to get to. Coast-to-coast shipping may not be covered under our free shipping policy, as we strive to obtain the fastest route to prevent item breakage and deliver exceptional customer satisfaction. The same applies for distance shipping routes (over 800 miles from the warehouse).

Example: Berner Billiard deliveries to NY or CA are considered distance shipping, as the supplier is located in Florida, and we will ONLY use premium carriers to ship to prevent the high likelihood of damage. Distance shipping is not limited to NY or CA. 

If you feel you are in such a location, please feel free to contact us to make sure. We will still provide a credit for shipping in these instances. If you place an order and we find that you are in such an area, we will immediately contact you with all available options.

Thanks so much for choosing Luxebackyard!

Are you an:

- Architect

- Designer

- Commercial Business

- Distributor

- Government

- Landscape Designer/Architect

- Non-Profit, University or school

- Purchasing Agent or facility Manager

- Real Estate or Property Management

At Luxebackyard, we value you and always want to serve you in the best ways possible.

Just use the contact form below TODAY!