If you order any product stocked in our warehouse – designated on our website by the “Quick Ship” icon, we will gladly take returns of unassembled products in their original condition. Send us an email at firstname.lastname@example.org to obtain a return authorization number.
For RS BARCELONA, there are NO-RETURN policy if the product has been opened, the reason that we don’t accept returns is that RS Barcelona products are packaged from the factory in large palletized boxes in a very concise manner. It’s nearly impossible for a customer to put everything back in factory condition.
1. Order cancellations after 48 hours of placement will incur a cancellation fee of 10% of the order.
2. Orders requiring customization may not be cancelled.
3. Returns will not be allowed without prior written authorization from RS Barcelona and will incur a minimum 5% restock fee in addition to transportation fees.
4. Domestic transportation costs are not included in prices.
5. Transportation to residences includes first threshold inside delivery. Additional surcharges may be incurred if the delivery requires additional services or is located in a remote area. Islands are not included.
For Biogents Trap, you can open and assemble the trap (keep the box), if the sweet scent sachet is open, $15 will be deducted from the order amount for the refund.
Special Orders are any items not stocked by Luxe Backyard which must be ordered from the manufacturer. These items are subject to a 20% restocking fee.
Please call us if you are not sure if the items you are considering are Special Order.
Custom orders are made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damage. Customers will have 24 hours from placement of custom orders to cancel by phoning the showroom and speaking with a customer care representative to obtain a cancellation number.
Custom Order Products Include:
Debuchy by Toulet ‘s Foosball Table
RS Barcelona Made-To-Order products
Every product who are custom made for you
If you are not sure if the products in your shopping cart are custom orders, please contact us by phone or email email@example.com for assistance before placing your order.
FINAL SALE AND CLEARANCE ITEMS
Any items marked as Clearance or Final Sale online or in our showroom are considered final-sale items and cannot be returned.
All prices on our website are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery lead times are subject to change.
* Attention: There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
RETURN AUTHORIZATION FORM
To obtain a return authorization, please complete the form below and a customer care representative will respond within 24-hours with a return authorization number.
Please note, all returned items must include the Return Authorization number provided and be in the original packaging and in the condition in which it was received to qualify for replacement or refund. We are unable to accept returns of merchandise which has been assembled, altered or used or arrives without a return authorization number.
* For Biogents traps, you can open and assemble the traps (keep the box) you've 30 days after order to ask us for a return by sending us an email. We will send you a free return label. If the sweet scent sachet is open, $15 will be deducted from the order amount for the refund